All applicants for water service are required to make a meter deposit for each water service connection; such deposit is to remain with the city throughout the term of the service contract. The amount of the deposit shall be determined as follows:
The deposit for all residential customers is $52.00
The deposit for all customers using a city-provided fire hydrant meter is $2500.00
The city requires a 24-hour notice to start water service. Complete application along with your payment of $52.00. Applications and deposits may be processed in our office during regular business hours or online at Colleyville.com under New Water Service.
Please allow 24 hours after remittance and processing of application for water service to be started.
If you require same-day service after 12 pm an additional $25.00 fee will be required along with the $52 deposit.
After hours an additional fee of $75.00 will be required.
Where Is The Water Payment Location / Night Drop?
Utility payments may be made online at Colleyville.com, in person, our drop box, and by mail.
We are located on the first floor of City Hall at 100 Main Street.
Our hours are 8:00 a.m.- 5:00 p.m., Monday through Friday, with the exception of holidays
The drop box is located behind City Hall in the glass foyer.
Payments may be mailed to P.O. Box 1016 Colleyville, TX 76034.
There is a $15.00 fee for all returned payments
How Do I Avoid Termination Of My Water Service?
To avoid penalties to your utility bill, the net amount is due in our office or online by 5:00 p.m. on or before the due date printed on your bill.
If you receive a red and white notice, this represents termination of service for non-payment. Please do not disregard this notice without contacting our office. If your account falls behind, you are in jeopardy of termination of service. If this happens, you will be required to bring your account current and pay a reconnection fee.
Can I get my water service reconnected after hours?
To have your water service restored after normal business hours, call the police non-emergency number at 817.743.4522.
The fee for this service is $75.00, in addition to the total amount past due.
For your convenience the following three payment options are available:
Online at Colleyville.com bill pay by 10:00 a.m. on the next business day
In person at the utility billing counter located at the Colleyville City Hall at 100 Main St. Payment is due no later than 10:00 a.m. on the next business day;
In the night drop box located in the foyer behind City Hall. Payment is due no later than 8:00 a.m. on the next business day;
I'm Moving and Need To Terminate My Service. What Do I Do?
If you are moving and terminating your service, please complete the Utility Service Cancellation form to the left or contact Utility Billing at 817.503.1020 at least 24 hours prior to the time you want service discontinued. You will be issued a reference number for verification of cancellation. Office hours are 8:00 a.m.-5:00 p.m., Monday through Friday, with the exception of holidays.
What is the best way to save water?
To save water at home, you can: fix leaks, take shorter showers, turn off the tap while brushing your teeth, only run the dishwasher and washing machine when full, install water-efficient appliances like low-flow showerheads and toilets, and use a watering can instead of a hose for outdoor plants; essentially, only use water when necessary and avoid letting it run continuously.
How much water does my pool use?
During summer, an uncovered swimming pool typically loses about a quarter-inch of water per day due to evaporation, though this can vary based on factors like wind, temperature, humidity, and pool size. Consider covering pools in the winter and as often as is feasible in the summer months.
How Do I Get Copies of my Bill?
You may set up email alerts, see and print copies of your bill on Colleyville.com under online bill payment. You will be required to register your account with your account number and customer ID for this service.
Where can I get a copy of my Water bill ?
You may set up email alerts, see and print copies of your bill on Colleyville.com under online bill payment. You will be required to register your account with your account number and customer ID for this service.
