All applicants for water service are required to make a meter deposit (payment security deposit) for each water service connection; such deposit is to remain with the city throughout the term of the service contract. The amount of the deposit shall be determined as follows:
The deposit for all residential customers is $52.00
The deposit for all customers using a city-provided fire hydrant meter is $1,150.00.
The city requires a 24-hour notice to start water service. Complete the Water Guaranty Deposit Form along with your payment of $52.00. If you wish for your personal information to remain private, please complete the Confidentiality Form and include an additional $2.00 with your deposit. Applications may be processed in our office during regular business hours, along with a copy of a picture ID.
Please allow 24 hours after processing of application and remittance for water service to be started. Applications are processed Monday through Friday only.
If you require same-day service, an additional $25.00 fee will be required along with deposit during business hours. After hours an additional fee of $75.00 will be required.
Recycle bins will be delivered by Progressive Waste Solutions, Monday through Friday, 8:00 a.m. ' 5:00 p.m.
To start service via the website (there is a 4% fee) ,on the main page go to Living in Colleyville scroll down to New Water Service and follow directions. If your residence does not have a recycling bin, you may call the Utility Billing office to order one. Please provide a copy of your photo ID.
Where Is The Water Payment Location / Night Drop?
Utility payments may be made in person, drop box, bank draft and mail. We are located on the first floor of City Hall at 100 Main Street. The drop box is located behind City Hall in the glass foyer. Drop box remittals will be posted the next business day.
You may pay your water bill in person at 100 Main Street from the hours of 8:00 a.m.- 5:00 p.m., Monday through Friday, with the exception of holidays. Payments may also be mailed to P.O. Box 1016 Colleyville, TX 76034.
There is a $15.00 fee for checks returned by your bank. Checks, which are written to pay a two-month water bill but are returned, result in automatic termination of your water service. Any additional service fees must be paid by cash, money order or cashier's check.
How Do I Avoid Termination Of My Water Service?
To avoid penalties to your utility bill, the net amount is due in our office by 5:00 p.m. on or before the due date printed on your bill.
If you receive a red and white notice, this represents termination of service for non-payment. Please do not disregard this notice without contacting our office. If your account falls behind, you are in jeopardy of termination of service. If this happens, your account will need to be paid in person at City Hall. You will be required to bring your account current and pay a reconnection fee.
Can I get my water service reconnected after hours?
The city has an after-hours reconnection procedure. To have your water service restored after normal business hours, call the police non-emergency number at 817.743.4522. The fee for this service is $75.00, in addition to the total amount past due. For your convenience the following three payment options are available:
In person at the utility billing counter located at the Colleyville City Hall at 100 Main St. Payment is due no later than 10:00 a.m. on the next business day;
In the night drop box located in the foyer behind City Hall. Payment is due no later than 8:00 a.m. on the next business day;
I'm Moving and Need To Terminate My Service. What Do I Do?
If you are moving and terminating your service, please contact Utility Billing at 817.503.1020 at least 24 hours prior to the time you want service discontinued. You will be issued a reference number for verification of cancellation. Office hours are 8:00 a.m.-5:00 p.m., Monday through Friday, with the exception of holidays.