In the event of an after-hours water emergency, please call 817.743.4522. This will connect to the on-call Public Works team.

Who to contact?

• For downed trees in the public right-of-way/street, please call the Service Center at 817.503.1360.
• For drainage issues, please call Engineering at 817.503.1090.
• For flood warning system gate lights, please call the Service Center at 817.503.1360.
• For mosquito questions and complaints, please call Engineering at 817.503.1090.
• For questions about new development, please call Engineering at 817.503.1090.
• For requests concerning potholes, please call the Service Center at 817.503.1360.
• For questions about road construction, please call Engineering at 817.503.1090.
• For questions about locating utility lines, please call the Service Center at 817.503.1360.
• For questions about school zone lights, please call the Service Center at 817.503.1360.
• For downed street and traffic signs, please call the Service Center at 817.503.1360.
• For signal light timing on streets other than SH26, call the Service Center at 817.503.1360.
• For signal light timing on SH26, please call TxDOT at 817.370.6656.
• To report a streetlight out, please call the Service Center at 817.503.1360.
• For water leak questions, please call the Service Center at 817.503.1360.
• For sewer back-ups, please call the Service Center at 817.503.1360.
• For questions about your water bill, please call Utility Billing at 817.503.1020.
• For water quality issues (smell, taste, color), please call the Service Center at 817.503.1360.
• For trash and recycling issues, please call Community Waste Disposal at 972.392.9300.

Public Works - Engineering

Colleyville City Hall, Second Floor
100 Main Street
Phone: 817.503.1090

Public Works - Field Operations

Field Operations Service Center
1601 Hall-Johnson
Phone: 817.503.1360
Fax: 817.503.1368