Residents Praise Quality of Life, City Services in Latest Survey
City staff presented results from the 2019 Citizen Survey to City Council during a December 2019 worksession. The survey was available online to all residents in late 2019. The City received 1,317 responses: that is about 15% of all Colleyville households. The survey has been conducted on a mostly biennial basis since 2010 and is an important tool for gathering citizen feedback on priorities and satisfaction levels.
Citizen satisfaction across the board remains high in Colleyville. Ninety-five percent of survey takers said they were satisfied or very satisfied with the overall quality of life. Satisfaction was also high in terms of the city’s ability to keep citizens informed on City matters, welcoming citizen involvement, and managing city funds. The City’s core services also received high marks including fire protection, emergency medical services, police, library programs, and municipal court.
One area the survey focused on was economic development. A majority of respondents (91%) feel the City should be very proactive or somewhat proactive in their role of economic development. Eighty-four to eighty-nine percent of respondents feel the City should be very involved or involved in incentivizing and attracting specific businesses, investing in land for quality economic development and to preserve open space, providing resources for business development and support, and assisting businesses with facade improvements and building enhancements.
The other major focus area of the survey was about citizens’ desire for a multi-purpose recreation facility. Based on feedback, there is a growing number of citizens interested in the City providing a multi-purpose recreation center, but feedback was mixed on the size and offerings of the facility and how to pay for the center. The strongest preferences were for Comprehensive Option B, a 45,000 square foot facility with a gym, senior center, indoor aquatics, and multipurpose rooms (50% agree or strongly agree) and the Renovation Only option to update the current Senior Center facility (42% agree or strongly agree).
Mayor Newton said the survey results were insightful and provide a path for future decision making. City Council and staff use the results of the survey to guide priorities for 2020 and beyond.