Frequently asked questions for the Utility Billing Department.
How Do I Open a New Account?
All applicants for water service are required to make a meter deposit (payment security deposit) for each water service connection; such deposit is to remain with the city throughout the term of the service contract. The amount of the deposit shall be determined as follows:
- The deposit for all residential customers is $52.00
- The deposit for all customers using a city-provided fire hydrant meter is $750.00.
The city requires a 24-hour notice to start water service. Complete the Water Guaranty Deposit Form and return along with your payment of $52.00. If you wish for your personal information to remain private, please complete the Confidentiality Form and include an additional $2.00 with your deposit. Applications may be returned to our office during regular business hours, along with a copy of a picture ID.
Please allow 24 hours after processing of application and remittance for water service to be started. Applications are processed Monday through Friday only.
If you require same-day service, an additional $40.00 fee will be required along with deposit.
Recycle bins may be picked up in the Utility Billing office on the first floor of City Hall, Monday through Friday, 8:00 a.m. – 5:00 p.m.
To start service via the website, please follow the procedures below. If your residence does not have a recycling bin, you must come to the Utility Billing office to pick one up. Please provide a copy of your photo ID.
Where Is The Water Payment Location / Night Drop?Utility payments may be made in person, drop box, bank draft and mail. We are located on the first floor of City Hall at 100 Main Street. The drop box is located behind City Hall in the glass foyer. Drop box remittals will be posted the next business day.
You may pay your water bill in person at 100 Main Street from the hours of 8:00 a.m.-5:00 p.m., Monday through Friday, with the exception of holidays. Payments may also be mailed to P.O. Box 1016 Colleyville, TX 76034.
There is a $15.00 fee for checks returned by your bank. Checks, which are written to pay a two-month water bill but are returned, result in automatic termination of your water service. Any additional service fees must be paid by cash, money order or cashier's check. How Do I Avoid Termination Of My Water Service?To avoid penalties to your utility bill, the net amount is due in our office by 5:00 p.m. on or before the due date printed on your bill.
If you receive a red and white notice, this represents termination of service for non-payment. Please do not disregard this notice without contacting our office. If your account falls behind, you are in jeopardy of termination of service. If this happens, your account will need to be paid in person at City Hall. You will be required to bring your account current and pay a reconnection fee. If you are trying to get your service reconnected after normal business hours, you may call the Police Department at 817-503-1251 and pay any applicable fees there. I'm Moving & Need To Terminate My Service. What Do I Do?
If you are moving and terminating your service, please contact Utility Billing at 817-503-1020 at least 24 hours prior to the time you want service discontinued. You will be issued a reference number for verification of cancellation. Office hours are 8:00 a.m.-5:00 p.m., Monday through Friday, with the exception of holidays. |
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